Organization: All India NGO Welfare Union (AINWU)

Job Title: Public Relations Officer (PRO)
Department: Public Relations & NGO Development
Reporting To: Community Development Officer (CDO), AINWU
Work Location: Candidate’s respective district
Monthly Salary: ₹26,500/-
Training: Professional training and job-related guidance will be provided
Employment Type: Full-Time

1. About the Organization

All India NGO Welfare Union (AINWU) is an organization that supports NGOs, charitable trusts, societies, and Section 8 companies by providing guidance and assistance related to NGO registration, documentation, statutory compliance, CSR consultancy, project reports, fundraising guidance, and other NGO development services.

2. Job Purpose

The Public Relations Officer (PRO) will act as the primary point of contact between AINWU and clients in the assigned district. The candidate will communicate with NGO representatives, trust founders, social workers, and other prospective clients, explain AINWU’s services, collect client requirements, and upload accurate information into the AINWU software for further processing.

The PRO will coordinate with the Community Development Officer (CDO) to ensure timely reporting, proper documentation, and effective client service.

3. Roles and Responsibilities

A. Client Communication and Public Relations

• Communicate professionally with NGO founders, trust representatives, social workers, and prospective clients.
• Respond to client enquiries through phone calls, WhatsApp, email, and face-to-face meetings.
• Build positive relationships with NGOs and other organizations in the assigned district.
• Explain AINWU’s services, procedures, documentation requirements, and applicable service charges.
• Follow up with clients regarding pending documents, enquiries, and service requests.

B. Explaining AINWU Services

• Explain NGO registration assistance, including Trust, Society, and Section 8 Company registration.
• Provide information about 12A/12AB, 80G, CSR-1, FCRA, NGO Darpan, and other compliance-related services.
• Explain project report preparation, CSR consultancy, fundraising guidance, audit and tax filing assistance, and website development services.
• Share accurate information about service procedures, timelines, eligibility requirements, and fees as approved by AINWU.
• Ensure that clients understand that funding assistance does not guarantee approval or receipt of grants.

C. Client Requirements and Software Management

• Collect the client’s requirements and relevant information.
• Obtain the necessary documents and details from clients with their consent.
• Upload client requirements, enquiry details, service selections, and supporting documents into the official AINWU software.
• Enter accurate information and verify the details before submitting the request.
• Update the status of each enquiry, follow-up, pending document, and service request.
• Maintain confidentiality and handle client documents securely.
• Ensure that client requests are forwarded to the appropriate AINWU department for further action.

D. Reporting to the Community Development Officer (CDO)

• Report daily work progress to the assigned CDO.
• Submit daily and weekly reports covering client enquiries, meetings, follow-ups, and service requests.
• Inform the CDO about client issues, pending requirements, complaints, and important developments.
• Attend review meetings and training sessions as directed.
• Follow the instructions, reporting procedures, and operational guidelines issued by AINWU.
• Coordinate with the CDO to ensure that client requests are tracked until the next appropriate stage.

E. District-Level NGO Outreach

• Identify NGOs, charitable trusts, societies, and Section 8 companies in the assigned district.
• Introduce AINWU and its services to potential clients.
• Conduct professional outreach through calls, meetings, and approved promotional activities.
• Help interested clients understand membership options and the process for requesting services.
• Maintain a database of client enquiries and follow up professionally.
• Represent AINWU responsibly and maintain the organization’s professional reputation.

4. Daily Work Activities

The PRO is expected to:

1. Contact prospective and existing clients.
2. Explain AINWU services and answer general enquiries.
3. Schedule client meetings and conduct follow-ups.
4. Collect client requirements and necessary documentation.
5. Upload client details and requirements into AINWU software.
6. Update enquiry and service-request statuses.
7. Coordinate with the CDO regarding pending cases.
8. Submit the daily work report.

5. Salary and Benefits

• Monthly salary: ₹26,500/-
• Professional training will be provided.
• Training on AINWU services, client communication, reporting procedures, and software usage will be provided.
• Job-related guidance and support will be provided by the CDO and the designated team.
• Work opportunities will be available within the candidate’s assigned district.
• Opportunities for professional development in NGO coordination, public relations, and client management.

Salary payment schedule, applicable deductions, probation period, travel allowance, and other benefits will be communicated in the appointment letter or employment terms.

6. Eligibility and Required Skills

• Minimum qualification: PUC/12th pass; graduates are preferred.
• Good communication and interpersonal skills.
• Basic computer knowledge and familiarity with smartphones, email, WhatsApp, and online forms.
• Ability to enter data accurately and maintain records.
• Professional telephone etiquette and client-handling skills.
• Willingness to communicate with NGOs and visit clients when required.
• Ability to follow instructions and submit regular reports.
• Kannada and English communication skills are preferred; knowledge of other local languages is an advantage.
• Previous experience in public relations, customer service, NGO coordination, telecalling, or fieldwork is an advantage.

7. Performance Expectations

The PRO will be evaluated based on:

• Quality and professionalism of client communication.
• Accuracy and completeness of client data uploaded to AINWU software.
• Timely reporting to the CDO.
• Follow-up on enquiries and pending documents.
• Client service quality and responsiveness.
• Compliance with AINWU procedures and confidentiality requirements.
• Consistent district-level outreach and completion of assigned responsibilities.

8. Professional Conduct

The selected candidate must:

• Maintain professional and respectful communication with every client.
• Provide only accurate and officially approved information.
• Never promise guaranteed CSR funding, grants, registrations, or approvals.
• Never collect unauthorized payments or issue unofficial receipts.
• Protect client documents, personal information, and organizational data.
• Follow AINWU’s policies and the instructions of the reporting officer.

9. Reporting Structure

Public Relations Officer (PRO)
↓
Community Development Officer (CDO), AINWU
↓
District/Regional Coordination and AINWU Management, as per the approved organizational structure.

10. Summary of the Position

The Public Relations Officer is responsible for client communication, explaining AINWU services, collecting requirements, uploading client information into the official software, coordinating with the CDO, and submitting regular reports. This role requires professionalism, accuracy, communication skills, and a commitment to providing reliable support to NGOs and charitable organizations.

Official Website: https://ainwunion.org/

Important: The salary, training, location, and benefits stated above are the proposed employment terms provided for this job profile. They should be confirmed in the official recruitment notice and appointment letter before publication.

APPLICATION LAST DATE : 26/11/2026
TRAINING DATE : 02/12/2026
SELECTION DATE : 15/12/2026